Cancellation & Refund Policy

1. Scope

This policy applies to all paid plans and services purchased on the Brie platform, operated by [TO CONFIRM — full registered entity name, e.g. Cictus Technologies Private Limited] ("Cictus", "we", "us"). It sets out when you may cancel a paid plan and when you are entitled to a refund.

2. Plans and billing

Brie offers [TO CONFIRM — describe the paid plans, e.g. a monthly subscription at Rs X and an annual subscription at Rs Y]. Paid plans renew automatically at the end of each billing period unless cancelled before the renewal date. All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise at checkout.

3. Cancelling your plan

You may cancel a paid plan at any time from your account settings, or by emailing contact@brie.in from your registered email address. Cancellation stops future renewals. Your access continues until the end of the billing period you have already paid for.

Cancelling a plan does not delete your account or your health records. To delete your account and associated data, see the rights described in our Privacy Policy.

4. Refund eligibility

You are eligible for a full refund where:

• You request a refund within [TO CONFIRM — refund window, commonly 7 days] of the initial purchase of a new paid plan.
• You were charged more than once for the same billing period as a result of a duplicate or erroneous transaction.
• You were charged after validly cancelling, and the charge relates to a period after the cancellation took effect.
• A service you paid for was not made available to you due to a fault on our side, and we were unable to restore it within a reasonable period.

5. What is not refundable

• Billing periods that have already elapsed, where the service was available to you for that period.
• Renewals of a plan you did not cancel before the renewal date, except where clause 4 applies.
• Charges levied by third parties, such as a hospital, laboratory, diagnostic centre, or clinic. Brie is a records platform and does not provide clinical services; a payment made to a healthcare provider is a matter between you and that provider.
• [TO CONFIRM — any one-time setup, onboarding, or data-migration fees you intend to treat as non-refundable. Remove this line if there are none.]

6. How to request a refund

Email contact@brie.in from your registered email address with your registered phone number, the transaction date, and the transaction or order reference. We acknowledge refund requests within 24 hours.

7. How refunds are processed

Approved refunds are credited to the original payment method only. We do not issue refunds in cash, to a different card, or to a different bank account.

We process approved refunds within [TO CONFIRM — commonly 5 to 7] business days of approval. Once processed, the time for the amount to appear in your account depends on your bank or card issuer and is typically a further 5 to 7 business days. We will share the refund reference number once the refund has been initiated.

8. Failed and disputed transactions

If an amount was debited but your plan was not activated, the payment has usually not been captured and is auto-reversed by your bank within 5 to 7 business days. If it is not reversed within that period, contact us with the transaction reference and we will trace it with our payment partner.

9. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page with a revised "Last Updated" date, and apply to purchases made after that date.

10. Contact

Entity: [TO CONFIRM — full registered entity name]
Email:contact@brie.in
Registered address: [TO CONFIRM — full registered office address with PIN code]
Phone: [TO CONFIRM — support phone number]
Service area: India