Privacy Policy

1. Introduction

At Brie by Cictus, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital health records platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Date of birth and demographic information
• Health records and medical history
• Laboratory test results
• Insurance information

Automatically Collected Information

• Device information and IP address
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Healthcare Providers: With doctors and labs you've granted access to
• Service Providers: With third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights

5. Data Security & Storage

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for data transmission
• Encrypted data storage in Google Cloud Platform data centres in India.
• Regular security audits and assessments
• Access controls and authentication measures
• Compliance with the Digital Personal Data Protection Act, 2023 and IT (SPDI) Rules, 2011

6. Your Rights and Choices

As per applicable Indian data protection laws, you have the right to:

• Access, review, and request corrections to your personal information
• Delete your account and associated data
• Withdraw your consent for processing your personal data at any time
• Opt-out of marketing communications
• Export your health records

We will retain your data only for as long as necessary to provide our services or as mandated by Indian law.

7. Children's Privacy

Our services are not directed to individuals under the age of 18 without verifiable parental consent. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor under 18, please contact our privacy team immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are set out below. The Grievance Officer acknowledges every complaint within 24 hours and resolves it within 15 days of receipt.

Name: [TO CONFIRM — Grievance Officer full name]
Designation: Grievance Officer
Entity: [TO CONFIRM — full registered entity name]
Email: grievance@brie.in
Address: [TO CONFIRM — full registered office address with PIN code]
Phone: [TO CONFIRM — contact number]

10. Privacy Contact

In accordance with applicable Indian privacy and information technology laws, you can contact our privacy team about data access, correction, deletion, or account-related privacy requests.

Contact: Cictus Privacy Team
Email: support@brie.in
Service Area: India